Shop
Privacy Policy
FYN 2000 B.V., trading as De Olijfolie Shop, respects your privacy. We only process personal data that is necessary for our services, our legal obligations and – where consent is required – for analysis and marketing purposes. In this privacy policy we explain which data we process, why we do so, with whom data may be shared and what rights you have.
Da Vincilaan 13P
6716 WC Ede
The Netherlands
Chamber of Commerce: 30169168
VAT ID: NL8094.48.920.B01
E-mail: [email protected]
Telephone: +31 343 460795
Personal data required for our services
Depending on how you use our webshop, we may process the following personal data:
Billing and delivery address
E-mail address and telephone number
Order and purchase information
Account and customer information
Correspondence with our customer service
IP address and technical device information
Website and usage information
Newsletter and consent information
Purposes and legal bases
| Purpose | Why | Legal basis |
|---|---|---|
| Processing orders | Ordering, payment, invoicing and delivery | Performance of a contract |
| Customer service | Questions, complaints, returns and service | Contract / legitimate interest |
| Administration | Bookkeeping and tax administration | Legal obligation |
| Reviews | Inviting customers to review and managing customer reviews | Legitimate interest |
| Newsletter | News, information and offers by e-mail | Consent, where required |
| Analytics & advertising | Measuring website use and advertising effectiveness | Consent, where legally required |
Only when necessary
We do not sell your personal data. We only share data with parties that are necessary for operating our webshop, processing orders and providing our services, or where we are legally required to do so.
Where a service provider uses other parties or processes data outside the European Economic Area, the applicable legal safeguards and data protection arrangements apply.
Secure processing of payment information
For online payments we use Lightspeed Payments. To process a payment, the required order, transaction and payment information is processed by Lightspeed and the financial service providers involved in the selected payment method. De Olijfolie Shop does not necessarily receive all underlying payment information, such as complete card details.
Information required to deliver your order
To deliver your order, we provide the necessary personal data to the carrier. This generally includes your name, delivery address and, where required for delivery, your e-mail address and/or telephone number. We mainly use PostNL and may use other carriers for certain shipments, such as DHL or Van Eck Transport.
Reviews via WebwinkelKeur
We use WebwinkelKeur to collect and manage customer reviews. When we invite you to leave a review, we may share information such as your name, e-mail address and information necessary to link the invitation to your order with WebwinkelKeur. If you submit a review yourself, WebwinkelKeur processes the information you provide in accordance with its own privacy policy.
News and offers by e-mail
When you subscribe to our newsletter, we use your e-mail address and, if provided, your name to send news, information and offers. We may use Mailchimp to send our newsletters.
You can unsubscribe at any time using the unsubscribe link at the bottom of the newsletter. We will then stop sending newsletters to that e-mail address.
Functional cookies, statistics and advertising
Our website uses functional cookies that are necessary for the webshop to work properly. In addition, depending on your consent choices, cookies and similar technologies may be used for statistics, conversion measurement and advertising.
We use services including Google Analytics, Google Ads and Google Tag Manager. Technical information such as IP address, browser information, device information, page views and interactions with the website may be processed. Where consent is legally required, your choices made through cookie or consent settings are respected.
We do not keep data longer than necessary
We do not retain personal data for longer than necessary for the purpose for which it was collected, unless we are legally required to retain it for longer.
Customer account: for as long as the account is used or until deletion is requested, unless a legal retention obligation applies.
Correspondence: for as long as reasonably necessary for handling and any follow-up.
Newsletter information: until you unsubscribe or withdraw your consent.
Cookie and analytics data: according to the applicable settings and retention periods of the services used.
We handle your data carefully
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, unwanted disclosure and unauthorised alteration. Access to personal data is limited to persons and service providers who need the data for their work.
You remain in control of your personal data
Where the GDPR applies, you may request, among other things:
We may ask you to provide sufficient proof of identity where necessary to prevent personal data from being disclosed to or deleted at the request of the wrong person. We generally respond to privacy requests within one month.
Submit privacy request by e-mail →Dutch Data Protection Authority
If you have a question or complaint about the processing of your personal data, we prefer you to contact us first. You also have the right to lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.
De Olijfolie Shop does not make decisions that produce legal effects for you or otherwise significantly affect you solely on the basis of automated processing of personal data.
We may amend this privacy policy if our services, systems used or applicable laws and regulations change. The most recent version is always available on this page.
Please feel free to contact us. We will be happy to help with questions about this privacy policy or the personal data we process about you.
[email protected] +31 343 460795