These General Terms and Conditions apply to orders and agreements between De Olijfolie Shop and consumers. Below you will find the complete terms, including information about ordering, payment, delivery, the right of withdrawal, guarantees and complaints.

Article 1 - Definitions

In these terms, the following definitions apply:

1. Cooling-off period: the period within which the consumer can exercise the right of withdrawal;
2. Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance agreement with the trader;
3. Day: calendar day;
4. Continuing transaction: a distance agreement relating to a series of products and/or services where the supply and/or purchase obligation is spread over time;
5. Durable medium: any means enabling the consumer or trader to store personally addressed information in a way that allows future consultation and unchanged reproduction;
6. Right of withdrawal: the consumer’s right to withdraw from the distance agreement within the cooling-off period;
7. Model form: the model withdrawal form provided by the trader which the consumer can complete when exercising the right of withdrawal;
8. Trader: the natural or legal person offering products and/or services to consumers at a distance;
9. Distance agreement: an agreement concluded within an organised distance sales system, using exclusively one or more means of distance communication up to and including the conclusion of the agreement;
10. Means of distance communication: a means that can be used to conclude an agreement without the consumer and trader being present in the same place at the same time;
11. General Terms and Conditions: these General Terms and Conditions of the trader.

Article 2 - Identity of the trader

FYN 2000 B.V. (De Olijfolie Shop)
Da Vincilaan 13P
6716 WC Ede
The Netherlands

Telephone: +31 343-460795 (during office hours)
E-mail address: [email protected]
Chamber of Commerce number: 30169168
VAT identification number: NL8094.48.920.B01
SKAL certification (sale of organic products): no. 107567 NL-BIO-01

Article 3 - Applicability

1. These General Terms and Conditions apply to every offer made by the trader and to every distance agreement and order concluded between the trader and the consumer.
2. Before the distance agreement is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, the consumer will be informed before conclusion of the agreement that the terms can be inspected at the trader’s premises and will be sent free of charge as soon as possible upon request.
3. If the agreement is concluded electronically, the text of these General Terms and Conditions may be made available electronically before conclusion of the agreement in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, the consumer will be informed where the terms can be consulted electronically and that they will be sent free of charge electronically or otherwise upon request.
4. If specific product or service conditions also apply in addition to these General Terms and Conditions, paragraphs 2 and 3 apply accordingly. In the event of conflicting terms, the consumer may always rely on the provision that is most favourable to them.
5. If one or more provisions of these General Terms and Conditions are at any time wholly or partly void or annulled, the agreement and the remaining terms will remain in force. The relevant provision will be replaced without delay by a provision that reflects the purpose of the original provision as closely as possible.
6. Situations not covered by these General Terms and Conditions must be assessed in the spirit of these General Terms and Conditions.
7. Any ambiguity regarding the interpretation or content of one or more provisions must be interpreted in the spirit of these General Terms and Conditions.

Article 4 - The offer

1. If an offer has a limited validity period or is subject to conditions, this will be clearly stated in the offer.
2. The offer is non-binding. The trader is entitled to change and amend the offer.
3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to assess the offer properly. If images are used, they are a faithful representation of the products and/or services offered. Obvious mistakes or errors do not bind the trader.
4. All images, specifications and information in the offer are indicative and cannot give rise to compensation or cancellation of the agreement.
5. Product images are a faithful representation of the products offered. The trader cannot guarantee that displayed colours exactly match the actual colours of the products.
6. Every offer contains sufficient information to make clear to the consumer the rights and obligations attached to accepting the offer. This concerns in particular:

• the price including taxes;
• any shipping costs;
• how the agreement will be concluded and what steps are required;
• whether or not the right of withdrawal applies;
• the method of payment, delivery and performance of the agreement;
• the period for accepting the offer or the period during which the trader guarantees the price;
• the rate charged for distance communication if it differs from the normal basic rate;
• whether the agreement is archived after conclusion and, if so, how the consumer can access it;
• how the consumer can check and, if desired, correct the information provided before concluding the agreement;
• any other languages in which the agreement can be concluded besides Dutch;
• the codes of conduct to which the trader is subject and how these can be consulted electronically;
• the minimum duration of the distance agreement in the case of a continuing transaction.

Article 5 - The agreement

1. Subject to paragraph 4, the agreement is concluded when the consumer accepts the offer and complies with the conditions attached to it.
2. If the consumer accepts the offer electronically, the trader will promptly confirm receipt electronically. Until receipt has been confirmed, the consumer may terminate the agreement.
3. If the agreement is concluded electronically, the trader will take appropriate technical and organisational measures to secure the electronic transfer of data and provide a secure web environment. Where electronic payment is available, appropriate security measures will be observed.
4. Within the limits of the law, the trader may investigate whether the consumer is able to meet payment obligations, as well as other facts and circumstances relevant to responsibly entering into a distance agreement. If this investigation gives the trader reasonable grounds not to enter into the agreement, the trader may refuse an order or request with reasons, or attach special conditions to its performance.
5. The trader will provide the consumer with the following information with the product or service, in writing or in a form that can be stored on a durable medium:
6. the business address where the consumer can submit complaints;
7. the conditions and method for exercising the right of withdrawal or a clear statement that the right is excluded;
8. information about guarantees and after-sales service;
9. the information referred to in Article 4 paragraph 3, unless this has already been provided before performance of the agreement;
10. the requirements for terminating the agreement if it lasts more than one year or is for an indefinite period.
11. In the case of a continuing transaction, the previous paragraph applies only to the first delivery.
12. Every agreement is concluded subject to sufficient availability of the relevant products.

Article 6 - Right of withdrawal

1. When purchasing products, the consumer may cancel the agreement without giving reasons within 14 days. This cooling-off period begins on the day after the consumer, or a representative previously designated by the consumer and notified to the trader, receives the product.
2. During the cooling-off period, the consumer will handle the product and packaging carefully. The consumer may only unpack or use the product to the extent necessary to determine whether they wish to keep it. If the right of withdrawal is exercised, the consumer will return the product with all supplied accessories and, where reasonably possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the trader.
3. If the consumer wishes to exercise the right of withdrawal, this must be communicated to the trader within 14 days after receipt. The consumer should use the model withdrawal form. After notifying the trader, the product must be returned within a further 14 days. The consumer must be able to prove that the goods were returned in time, for example by means of proof of shipment.
4. If the consumer has not notified the trader of the withdrawal or returned the product within the periods referred to above, the purchase becomes final.

Article 7 - Costs in the event of withdrawal

1. If the consumer exercises the right of withdrawal, the consumer will bear no more than the cost of returning the goods.
2. If the consumer has paid an amount, the trader will refund it as soon as possible and no later than 14 days after withdrawal. This is subject to the trader having received the product or conclusive proof of complete return. Refunds will be made using the same payment method used by the consumer unless the consumer expressly agrees to another method.
3. If the product is damaged as a result of careless handling by the consumer, the consumer is liable for any resulting reduction in value.
4. The consumer cannot be held liable for depreciation if the trader did not provide all legally required information about the right of withdrawal before the agreement was concluded.

Article 8 - Exclusion of the right of withdrawal

1. The trader may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion applies only if the trader clearly stated this in the offer or at least in good time before conclusion of the agreement.
2. The right of withdrawal may only be excluded for products:
3. made by the trader according to the consumer’s specifications;
4. that are clearly personal in nature;
5. that by their nature cannot be returned;
6. that can spoil or age quickly;
7. whose price is linked to fluctuations in the financial market over which the trader has no control;
8. individual newspapers and magazines;
9. audio or video recordings and computer software where the consumer has broken the seal;
10. hygiene products where the consumer has broken the seal.
11. The right of withdrawal may only be excluded for services:
12. relating to accommodation, transport, catering or leisure activities to be performed on a specific date or during a specific period;
13. where performance began with the consumer’s express consent before expiry of the cooling-off period;
14. relating to betting and lotteries.

Article 9 - The price

1. During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
2. Notwithstanding the previous paragraph, the trader may offer products or services at variable prices where their prices are linked to fluctuations in the financial market over which the trader has no control. This link to fluctuations and the fact that any stated prices are indicative will be mentioned in the offer.
3. Price increases within three months after conclusion of the agreement are only permitted if they result from statutory regulations or provisions.
4. Price increases after three months are only permitted if the trader has stipulated this and:
5. they result from statutory regulations or provisions; or
6. the consumer is entitled to terminate the agreement from the date on which the price increase takes effect.
7. Prices stated in the offer include VAT.
8. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of such errors. In the event of a printing or typographical error, the trader is not obliged to deliver the product at the incorrect price.

Article 10 - Conformity and guarantee

1. The trader guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of soundness and/or usability and the statutory provisions and/or government regulations in force on the date the agreement was concluded. Where agreed, the trader also guarantees that the product is suitable for use other than normal use.
2. Any guarantee provided by the trader, manufacturer or importer does not affect the consumer’s statutory rights and claims against the trader.
3. Any defects or incorrectly delivered products must be reported to the trader in writing within four weeks after delivery. Products must be returned in their original packaging and in new condition.
4. The trader’s guarantee period corresponds to the manufacturer’s guarantee period. The trader is never responsible for the ultimate suitability of products for every individual application by the consumer, nor for advice regarding their use or application.
5. The guarantee does not apply if:

• the consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;
• the delivered products have been exposed to abnormal conditions or otherwise handled carelessly or contrary to instructions from the trader and/or on the packaging;
• the defect is wholly or partly the result of regulations imposed by government authorities regarding the nature or quality of materials used.

Article 11 - Delivery and performance

1. The trader will exercise the greatest possible care when receiving and fulfilling orders for products and when assessing requests for services.
2. The place of delivery is the address provided by the consumer to the company.
3. Subject to paragraph 4, accepted orders will be carried out promptly and no later than 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed or an order cannot be fulfilled, or can only be partially fulfilled, the consumer will be informed no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without cost. The consumer is not entitled to compensation.
4. All delivery times are indicative. No rights can be derived from stated delivery times. Exceeding a delivery time does not entitle the consumer to compensation.
5. In the event of termination under paragraph 3, the trader will refund the amount paid as soon as possible and no later than 14 days after termination.
6. If delivery of an ordered product proves impossible, the trader will make an effort to provide a replacement product. At the latest upon delivery, it will be clearly stated that a replacement product is being supplied. The right of withdrawal cannot be excluded for replacement products. Any return shipping costs will be borne by the trader.
7. The risk of damage and/or loss of products remains with the trader until delivery to the consumer or to a representative previously designated by the consumer and notified to the trader, unless expressly agreed otherwise.

Article 12 - Continuing transactions: duration, termination and renewal

Termination

1. The consumer may terminate an agreement entered into for an indefinite period and concerning the regular supply of products or services at any time, subject to agreed termination rules and a notice period of no more than one month.
2. The consumer may terminate an agreement entered into for a fixed period and concerning the regular supply of products or services at the end of that fixed period, subject to agreed termination rules and a notice period of no more than one month.
3. The consumer may terminate the agreements referred to above:

• at any time and without being restricted to termination at a particular time or during a particular period;
• at least in the same manner as the agreement was entered into;
• with the same notice period as the trader has stipulated for itself.

Renewal

4. An agreement entered into for a fixed period and concerning the regular supply of products or services may not be tacitly renewed for another fixed period.
5. Notwithstanding the previous paragraph, an agreement for the regular supply of daily, news and weekly newspapers and magazines may be tacitly renewed for a fixed period of up to three months if the consumer can terminate the renewed agreement at the end of the renewal with a notice period of no more than one month.
6. An agreement entered into for a fixed period and concerning the regular supply of products or services may only be tacitly renewed for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month, or no more than three months if newspapers or magazines are supplied less than once a month.
7. A limited-duration trial or introductory subscription to newspapers and magazines will not be tacitly continued and ends automatically after the trial period.

Duration

7. If an agreement has a duration of more than one year, the consumer may terminate it at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 - Payment

1. Unless otherwise agreed, amounts owed by the consumer must be paid within seven working days after the start of the cooling-off period referred to in Article 6 paragraph 1. In the case of an agreement to provide a service, this period begins after the consumer has received confirmation of the agreement.
2. The consumer is obliged to report inaccuracies in provided or stated payment details to the trader without delay.
3. In the event of non-payment by the consumer, the trader is entitled, subject to statutory limitations, to charge reasonable costs that were made known to the consumer in advance.

Article 14 - Complaints procedure

1. The trader has a sufficiently publicised complaints procedure and handles complaints in accordance with this procedure.
2. Complaints about performance of the agreement must be submitted to the trader fully and clearly described within seven days after the consumer has identified the defects.
3. Complaints submitted to the trader will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing period, the trader will respond within 14 days with an acknowledgement of receipt and an indication of when a more detailed response can be expected.
4. If a complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
5. A consumer must first address complaints to the trader. If the webshop is affiliated with Stichting WebwinkelKeur and the complaint cannot be resolved by mutual agreement, the consumer may contact Stichting WebwinkelKeur (webwinkelkeur.nl), which will mediate free of charge. Current membership can be checked via WebwinkelKeur members. If no solution is reached, the consumer may submit the complaint to the independent disputes committee appointed by Stichting WebwinkelKeur. Its decision is binding and both trader and consumer agree to this binding decision. Costs may be associated with submitting a dispute to this committee and these are payable by the consumer.
6. A complaint does not suspend the obligations of the trader unless the trader states otherwise in writing.
7. If a complaint is found to be justified by the trader, the trader will, at its discretion, replace or repair the delivered products free of charge.

Article 15 - Disputes

1. Agreements between the trader and the consumer to which these General Terms and Conditions apply are governed exclusively by Dutch law, even if the consumer resides abroad.
2. The Vienna Convention on Contracts for the International Sale of Goods does not apply.

Article 16 - Additional or differing provisions

Additional provisions or provisions differing from these General Terms and Conditions may not be detrimental to the consumer and must be recorded in writing or in such a way that the consumer can store them on a durable medium.

Click the button below to complete the model withdrawal form by e-mail. An e-mail to De Olijfolie Shop will automatically open with all required information already prepared. Simply complete the missing details and send it.

A signature is only required when the model withdrawal form is submitted on paper and has therefore not been included in the e-mail.